YVETTE DURAZO, MA, ACC

Principal Consultant & Chief People's Officer

Being the youngest of seven children, she has been a negotiator and mediator from the cradle. As a first-generation Hispanic university graduate and single mother attaining an advanced degree, Yvette knows what it takes to overcome challenges. Yvette's problem-solving skills and passion for peaceful conflict resolution led her to embark on a self-discovery and professional growth journey. After 20 years of professional experience working in both the public and private sectors, along with a unique academic background, Yvette has mastered key methodologies and techniques in the field of human relationships.

Yvette is an Adjunct Professor for the University of California, Santa Cruz Silicon Valley Extension for the Human Resource Management Certification Program. There she teaches online and in-person courses in Diversity, Equity, and Inclusion (DEI), Human Resource Management Courses, Communication & Conflict Management, Alternative Dispute Resolution, Ethics, Neutrality, Conciliation, and Mediation. She is also a former Adjunct Professor for the National University and the School General Council of the Judiciary in the State of Guanajuato, Mexico.

She has worked alongside boards of directors, corporate representatives, political representatives, students, and educators. She is the former ADR Program Administrator for the Superior Court of California, Alameda County, Executive Committee Member at the Alameda County Bar Association ADR Section, and tri-chair for the Wellness Section for the Association of Conflict Resolution (ACR).

Her upbringing on the United States & Mexico border has given her a great cultural awareness that serves her when working with businesses that have diverse representation. She draws empathy, intuition, and wisdom from her life and work experiences to work with her clients. Yvette links leadership development to business outcomes, resulting in meaningful and effective changes for both her clients and their organizations.

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EDUCATION

  • M.A. in Degree Conflict Resolution, Negotiation, and Peacebuilding; California State University Dominguez Hills
  • B.A. in Degree International Business with an emphasis in Latin American Studies; San Diego State University

CERTIFICATIONS

  • Human Resource Certification at UCSC Silicon Valley Extension
  • Project Management Certification at San Diego Adult Education
  • Associate Certified Credential Coach (ACC) from the International Coach Federation (ICF) Certifications
  • Online Dispute Resolution (ODR) - Online Mediation at University of Santa Clara Conflict Resolution Center
  • Mediation 32hr program at Center of Conflict Management
  • High Conflict Personalities Mediation program at High Conflict Institute
  • Mediator from the National Conflict Resolution Center (NCRC)- 40hrs program
  • Restorative Justice Mediator from the San Diego Restorative Justice Mediation Program (RJMP)
  • Appreciative Inquiry
  • Leveraging Strengths for Transformative Lasting Change
  • Fundraising and Development and Project Management at UCSD Extension.
  • Conflict Dynamics Profile Certified by Mediation Training Institute at Eckerd College
  • Ontological Transformative Coaching
  • Other Professional Development: Neuro-Linguistic Programming (NLP), Landmark Education Graduate, Mindfulness.
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BOOK: CONFLICT INTELLIGENCE QUOTIENT "CONFLICT-IQ™"

This book is for professionals who deal with people every day. Conflict cannot be avoided, but we should not let it escalate either. Professionals will see that conflict is not all that bad: with the right mindset and techniques, it can even improve relationships and organizational culture. With excellent conflict resolution skills, people can truly enjoy the communities they work in.

The book uncovers various root causes of conflict and solutions for it. The core of conflict intelligence is awakening individuals’ senses of unity, maintaining a conducive environment where all members can thrive and work in harmony.

This book epitomizes and advocates innovative ways to solve conflict without hurting the existing relationships. It demonstrates that all conflicts are different because all people are different. Therefore, by learning about conflict intelligence, leaders and employees can creatively invent new ways of resolving issues.

PRESENTATIONS / SPEAKING / PUBLICATIONS / MEDIA

SHRM- Law Day 2016

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Celebrando Latinas 2015

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Association for Conflict Resolution Annual Conference Sept. 28, 2016

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Executive Contributor Brainz Magazine

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The Great Resignation Phenomena ‒ Employees Need More From Companies To Stay

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Cautions, Considerations, And Solutions To Hire An Ideal Consultant

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The Ultimate IQ Methodology For Resolving Workplace Conflicts

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The Customer Isn’t Always Right– But They’re Causing More Conflict Than Ever

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