Workplace conflicts can be a pest that is often avoided and concealed by business owners who overlook the essential leadership skill to resolve issues in their business. However, effectively managing conflict can significantly impact your business in positive ways, even in challenging situations. This guide will provide comprehensive insights and strategies for handling workplace conflicts.
What is workplace conflict?
Workplace conflict is a natural occurrence resulting from diverse perspectives and can manifest in various forms, but if effectively managed, it can be constructive rather than detrimental to a company.
Why you must resolve workplace conflicts?
Below are ways workplace conflict impacts (or will impact) your business if left unchecked:
- Increased absenteeism
- Less productivity
- Low morale
- Increased turnover
Resolving Conflicts with the Conflict-IQ® Methodology
Transforming conflicts at the workplace involve two major steps:
- Knowing the causes
- Workplace conflicts can be triggered by heavy workloads, personality clashes, unreasonable company goals, personal issues brought into the workplace, and a misalignment of company values with employees' beliefs. It is important for companies to address these causes and ensure fair practices and policies to prevent conflicts.
- Resolving the conflict
- To effectively resolve workplace conflicts, it is important to bring the involved parties together and mediate the resolution process. Tips for successful conflict resolution include direct communication, taking responsibility without insulting others, sharing information and emotions, actively listening to the other person's perspective, addressing all concerns openly, brainstorming solutions collaboratively, and ensuring follow-through on agreed resolutions.
Conflict is an inevitable part of life, arising from the differences between individuals. However, conflict should not be feared as it can lead to personal and organizational growth. By embracing dispute resolution, organizations and individuals can gain insights, understanding, and foster a more productive work environment. The Conflict-IQ® methodology aims to enhance emotional intelligence and empower individuals to become better at handling conflicts.
Blog Written by: Yvette Durazo
Yvette is an international leader and expert in the field of alternative dispute resolution/conflict resolution with expertise in the Human Resources, family businesses, corporate and non-profit organizational disputes areas. Yvette is an Adjunct Professor for the University of California, Santa Cruz Silicon Valley Extension for the Human Resource Management Certification Program. There she teaches online and in-person courses in Diversity, Equity, and Inclusion (DEI), Human Resource Management Courses, Communication & Conflict Management, Alternative Dispute Resolution, Ethics, Neutrality, Conciliation, and Mediation. She is also a former Adjunct Professor for the National University and the School General Council of the Judiciary in the State of Guanajuato, Mexico.
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