A Written Study by Lloyd C. Harris and Emmanuel Ogbonna
The research paper "Motives for Service Sabotage: An Empirical Study of Front-Line Workers" by Lloyd C. Harris and Emmanuel Ogbonna explores the motives behind service sabotage exhibited by front-line employees. The authors argue that...
Workplace conflicts can be a pest that is often avoided and concealed by business owners who overlook the essential leadership skill to resolve issues in their business. However, effectively managing conflict can significantly impact your business in positive ways, even in challenging situations....
Law and mediation are separate fields, even though they share an interest in resolving disputes. Lawyers are trained in negotiating and advocating for one party, while mediators are trained in facilitating dispute resolution as a neutral third-party without involving legal processes.
What is...
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In our world, pay disclosure laws usher in a new era of workplace transparency. Our salaries are no longer kept secret, forcing us to negotiate in the dark for a fair wage. Employers are forced to disclose their wages, and workers are also starting to announce their...
Abrasive behaviors can come from employee to employer, among co-workers, or from employer to employee; only the latter is difficult to control. Some myths and misconceptions follow this variation of abrasive behavior. This guide was created to help; lighten abrasive behavior, the people involved,...
In November 2014, the San Diego Union Tribune informed the community of the new state law taking effect Jan. 1, 2015 that now included in the trainings of Sexual Harrassment an addition to include workplace bullying. The hopes is to curb that behavior at the start and make the organizations...
Lawyers are no longer the “go-to” professionals for problem-solving; instead, they are often seen as an expensive way of escalating a conflict. Corporations have started to opt out of the traditional dispute resolution system, instead they realize that conflicts deplete energy,...
Interview made by colleague Jeson Sorrells, with Human Services Consulting. Our guest today is Yvette Durazo. She a bilingual conflict resolutions specialist and she coaches, and asks questions in two languages.
We talked about lines and boundaries on this episode of Earbud_U and we forget...
People react to conflicts in different ways. The way a person tends to react to conflict is referred to as that person’s conflict management style.
The five basic conflict management styles are generally described with the following terms: competing, avoiding, collaborating, accommodating...
Conflict is an inner state in a level of consciousness that most of the time can be very unconscious. It manifest in the outer world, and few stop to think or ask "how did I get here?" or "how did this happen?".
It is most natural that we do not see how the conflict we are...
Human conflict happens in any situation where facts, desires or fears push or pull participants against each other or in divergent directions. Conflict can be unpredictable and is inherently part of what happens when you have multiple people interacting at any given time, especially in the...
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Chapter 5
DOI: 10.4018/978-1-4666-8376-1.ch005
Effective Training for International Cross-Cultural Collaboration and Leadership.
ABSTRACT
The purpose...
